Apolis gladly accepts returns and exchanges on all items received in like-new condition. Review the Apolis Return and Exchange Policy below, then contact email@example.com with your order number & explanation for your return and we will send you a return shipping label. We ask that you be as thorough as possible in describing your reason(s) for return. Detailed feedback directly correlates to improvements in both garment design and company operations.
Apolis Return and Exchange Policy
In order to quality for a return or an exchange, items must be sent within 14 days of receipt. Merchandise must be received in like-new condition (unwashed, unworn) with tags attached. Credits or exchanges may not be issued if items contain evidence of wear. Shipping Charges are non-refundable.
Returns not meeting the above criteria will be shipped back to the customer at their own expense. Please note that purchases made from the Apolis website are not eligible for return or exchange at any of our retail partners.
Shipping Your Return
Returns must include the corresponding packing slip in the box.
US Customers - Approved returns and exchanges within the contiguous 48 states will be digitally issued a FREE ground shipping label. Hawaiin and Alaskan customers are responsible for all shipping costs associated with returns and exchanges.
International Customers - International customers are responsible for all shipping costs associated with returns and exchanges. Ship returns using a reputable shipping company that allows for package tracking. Please insure your goods, as Apolis is not responsible for items lost in transit.
Processing Your Exchange
Please allow one week from the date Apolis receives your return for shipment of your exchanged items. Customers will be offered a refund in the event that the item requested for exchange is out of stock. Price differences between exchanged items will be either credited to or debited from, as applicable, the payment card used for the original purchase.
Processing Your Refund
Please allow one week from the date Apolis receives your return for processing of your refund. Refunds will be credited to the payment card used for the original purchase once all garments have been deemed “like new.” Please allow one billing cycle for a refund to appear on your credit card statement.