Customer service can be reached Monday through Friday, from 9AM to 5PM PST by calling +1.213.613.9626 or by emailing email@example.com. You may also reach Apolis via the form found on the "Contact Us" page.
Orders will be shipped within two business days of receipt. Currently, we do not ship on weekends and federal holidays. Please note that available shipping services do not include Saturday delivery. If you would like merchandise to be shipped to two or more locations, please place separate orders for each location. Upon shipment, customers receive an email containing tracking information.
Please also note that customs clearance is different in every country and that you may be charged additional fees, tariffs and brokerage fees on top of the postage charges. These additional charges are your responsibility.
Methods of Payment:
We gladly accept Visa, MasterCard, and American Express credit cards. Apolis cannot accept cash, checks, money orders, or PayPal at this time. An 8.75% sales tax will be added to all orders shipped within the state of California. We are proud to partner with Swipe for Humanity, a service that is re-imagining the credit card industry to do good.
Discounted orders are subject to the following conditions:
- Discount codes may not be combined with other discount offers or promotions. All orders doing so will be voided.
- Multiple use of one-time-use discount codes will result in discounts being charged back or your order being voided.
- Discounts cannot be retroactively applied to previous purchases.
- Discount codes may not be used towards the purchase of gift vouchers.
Don't let the rush of the holiday season keep you from giving the perfect gift. We will be servicing expedited shipments until 8am PST on December 16th. Any orders received after 8am PST December 24th will not be shipped until December 26th. Any orders received after 8am PST on December 30th will not be shipped until January 2nd.
For guaranteed Christmas delivery the shipment schedule for USA orders is as follows:
- For Standard Shipping, order by 8am PST December 16th.
- For Two-Day Shipping, order by 8am PST December 18th.
- For Overnight Shipping, order by 8am PST Dec 21th.
Shipping to the US (Excluding Alaska & Hawaii):
- Ground $8.
- Estimated delivery in 3 to 5 business days. Domestic orders over $150.00 USD qualify for free Ground shipping.
- 2 Day Air $25.
- Estimated delivery in 2 business days. Please allow an extra day for some rural locations.
- Overnight $35.
- Overnight orders must be submitted Monday through Thursday by 8AM PST. Overnight orders placed on Thursday after 8AM PST through Friday 8AM PST will arrive the following Monday. Overnight orders placed on Friday after 8AM PST through Monday 8AM PST will arrive Tuesday.
Shipping to Alaska & Hawaii
- Ground $15.
- Estimated delivery in 3 to 5 business days.
- 2 Day Air $45.
- Estimated delivery in 2 business days.
- Overnight $65.
- Overnight orders must be submitted Monday through Thursday by 8 AM PST. Overnight orders placed on Thursday after 8AM PST through Friday 8AM PST will arrive the following Monday. Overnight orders placed on Friday after 8AM PST through Monday 8AM PST will arrive Tuesday.
Shipping to Canada
- International Saver $25.
- Estimated delivery in 5 to 7 business days.
Shipping to International Destinations
- Estimated delivery in 6 to 10 business days.