Service
Customer service is available by phone Monday through Friday, from 9AM to 5PM PPST by calling +1.855.4APOLIS (855-427-6547). You may also reach Apolis via the form found on the "Contact Us" page. Please do not hesitate to call or email , our Logistics Manager, with any special requests. For international customer service, please call +1.213.613.9626.
Shipping
Orders of available stock are shipped within 2 business days of placement. Currently, we do not ship on weekends and federal holidays. All orders placed during these times will be sent the following business day. Please note that available UPS services do not include Saturday delivery. If you would like merchandise to be shipped to two or more locations, please place separate orders for each location.
International Shipping
Please also note that customs clearance is different in every country and that you may be charged additional fees, tariffs and brokerage fees on top of the postage charges. These additional charges are your responsibility.
Holiday Schedule
For guaranteed delivery for Mother's Day the shipment schedule for USA orders is as follows:
- For ground shipping, order by 11am PST May 3rd.
- For 3 Day Shipping, order by 11am PST May 7th.
- For 2 Day Shipping, order by 11am PST May 8th.
- For Overnight Shipping, order by 11am PST May 9th.
CHRISTMAS: Don't let the rush of the holiday season keep you from giving the perfect gift. We will be servicing expedited shipments until 10am PST on December 20th. You may also purchase Apolis items by visiting us at our Common Gallery in Los Angeles or any of our retail partners in a neighborhood near you. Please note that the Apolis office and Common Gallery will be closed December 24-26 and December 31-January 1. Any orders received after 11am PST December 21st will not be shipped until December 27th. Any orders recieved after 11am PST on December 28th will not be shpiped until January 2nd.
For guaranteed Christmas delivery the shipment schedule for USA orders is as follows:
- For ground shipping, order by 10am PST December 14th.
- For 3 Day Shipping, order by 10am PST December 18th.
- For 2 Day Shipping, order by 10am PST December 19th.
- For Overnight Shipping, order by 10am PST Dec 20th.
Pre-Orders & Back-Orders
To reserve back-ordered or pre-ordered items, Apolis requires payment in full. We think of it like buying concert tickets - buy now with a specific date in mind. Apolis is committed to working with international and local small business. Consequently, our fulfillment dates for back and pre-ordered items occasionally change. Customers will be informed of any changes to the delivery timeline. Please note that orders containing both pre-order and immediately-available items will ship once pre-order items are available. If you would like immediately-available items to ship at the time of your order, please place a separate order for these pieces.
Gift Codes
Limit of one (1) discount code and one (1) free shipping code per order. Gift vouchers can be redeemed on any order, at any time.
Tracking Your Shipment:
Upon shipment, customers receive an email containing tracking information.
Methods of Payment:
We gladly accept Visa, MasterCard, and American Express credit cards. Apolis cannot accept cash, checks, money orders, or PayPal at this time. An 8.75% sales tax will be added to all orders shipped within the state of California.
Shipping to the US (Excluding Alaska & Hawaii):
Shipping to Alaska & Hawaii
Shipping to Canada
Shipping to International Destinations
