Returns & Exchanges

We stand behind the quality of every Apolis product and want you to feel confident about your purchase. That's why we offer a 30-day money-back guarantee.

If for any reason you aren't happy with your purchase of any non-customized item, you may return or the items postmarked within 30 calendar days of receipt for a refund to your original method of payment or store credit. To keep things simple, we offer refunds instead of exchanges. That way you can re-order any style/size/color you want - just go to and start a new order. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unused, unwashed, unaltered) with the original packaging and tags attached. Online orders can also be returned or exchanged at our flagship store in Los Angeles (Apolis: Print Shop); however, please note that such returns are subject to the same guidelines outlined here.

The following exceptions should be noted:

  • Customized products are not eligible for return unless you encounter a craftsmanship or quality issue — details below:
    • Issues of quality/craftsmanship that we are happy to remedy ASAP:
      • If your bag arrives with rivets missing or a damaged handle.
      • If your bag arrives with smudged print.
      • If your bag arrives with text that is slanted or cut off.
    • Please note: since each bag is handmade, there will be slight variations in jute texture from bag to bag; no two bags will look exactly the same.
    • Additionally, bags suffering from general wear and tear are not eligible for return.
  • Items purchased from other retail partners are not eligible for returns.
  • Items from Apolis: Surplus Market are not eligible for returns.

If you have a question about whether or not your bag will be accepted for a return, text us (+213.984.4048) with an image of your bag and a description of the issue and we'll get back to you ASAP with an answer. If your bag does not meet the requirements above, a refund will NOT be issued and your bag will be returned back to you.


Domestic Returns

If you wish to return items from your online order, please complete the Return Request Form to generate a return authorization form and shipping label. We offer a prepaid UPS label to make the returns process easier.

  • Complete the Return Request Form.
  • Print your label and return authorization form. Attach the label to the outside of the package and include the RA form inside the package.
  • Drop off your package at the nearest UPS location
  • Please allow 3–5 business days from the time we receive your return for it to be processed. You will receive a confirmation email, to the same email you used to place your order, once your refund has been processed.


International Returns

International orders may be returned to the address below using any method of your choice, at your expense. We recommend using a traceable and insured service, as Apolis is not responsible for items lost in transit.

806 E. 3rd Street
Los Angeles, CA 90013